FAQ

Frequently asked questions

Physical or Digital Product ?


All my couple / family portraits in this website and my Etsy Store are high resolution digital printables. No physical product will be shipped. On other stores such as ShopVida and RedBubble, we are only responsible for designs and not the physical production of your purchases.




How can I print my illustration ?


Our custom couple & family illustrations are 300dpi, 3500x3500 resolution digital printables that you can print up to 30x30cm without losing any quality. Let us know if you need bigger. Your digital printables will be e-mailed to you in .jpg format. Let us know if you need another format.




What do you need ?


Once your order, I will need a couple clear photos of whom you want to be illustrated. You can send your photos via e-mail. (riadesignstore@gmail.com) You can also describe a desired background, color scheme, banner, clothes etc. or choose one from our listings.




How can I get a refund ?


We can always refund your order before at least a week from your discussed timeframe. Once your order is e-mailed to you, we can change if there is anything you want to change. If you are still dissatisfied from your illustration contact us for a refund.





Are you ready to customize your beautiful family portrait ?